You can receive WhatsApp Calls via Tegsoft Web Chat!
Customer experience with Whatsapp integration.
Instant coffee, instant noodles, and instant messaging. Can you see the connection between these 3? We are in an age where we want things to happen ‘’instantly’’ and ‘’fastest’’. So how can you have a connection with a generation that is impatient and waiting to be satisfied? We have the solution for you!
Whatsapp has more than 1 billion users.
Use WhatsApp fully integrated with your Contact Center!
Tegsoft’s integrated systems make your life easier!
Thanks to Tegsoft’s WhatsApp integration, your Agents can handle and process both voice calls, Webchat calls and WhatsApp calls on just one screen.
Your customer who reaches you via WhatsApp can easily communicate with your Agent.
This integration enables you to generate your reports on a single system. How many calls did your Agent receive from which platforms during the day? You can access all of them on a single report! Manage your call traffic from all channels integrated!