Today’s fast-changing and digitalized world, Customer Loyalty is not based on price or product anymore! It’s the experience that makes the difference for your customers.
This is where we are very different from our competitors.
It’s possible to reach in-depth information about your Contact Center with Tegsoft’s detailed reporting and analysis tools. Get down to work to improve the efficiency and performance of your Contact Center!
With Contact Center report analysis results;
– Find out the problems
– Reduce costs
– Improve your service quality
– Measure your Agent’s performance and increase their motivation
Tegsoft gives you the best contact center experience with its all-in-one solution. We follow the trends in the communication world. We are caring to keeping you one step ahead by keeping up with the innovations in the developing and changing environment. Your happiness is our priority!
Only a true enterprise cloud can handle the high volumes of call traffic in the contact centers. Moreover, It’s not just enabling flexible workforce. Tremendous integration capabilities open new ways to meet customer satisfaction goals.
That’s the main reason behind that we built our Cloud services on IBM Cloud.
Looking for an on-premise system?
Thanks to Tegsoft’s fast and efficient reporting power, we can perform accurate planning and needs analysis. This saves time to us and increases call center efficiency.
Tegsoft’s interface gives us great ease of use. We can record everything in our call center. We can access the data we want at any time. What could be more beautiful than this.
With Tegsoft’s user-friendly screen, we can manage the entire infrastructure from a single panel. The ease of use it provides is a major factor in choosing Tegsoft.
Thanks to Tegsoft’s powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
With Tegsoft’s interface, we can access all transactions on a single screen. At the same time, while listening to the voice record of our agents, we can follow their status and position.
We can easily access backward voice recordings. It is easier to work follow up on our call center, and we provide more regular service.
Tegsoft Telescope is an easy-to-use mobile app designed for real-time call monitoring for Tegsoft Contact Center users. Tegsoft Telescope enables to track the current status of the Contact Center without any time and place limitation. It is intended to monitor call traffic for each installed contact center systems.
We cover all your communication needs through voice, webchat, email, messaging apps, and social media channels.
We know the power of data and provide a wide range of open APIs for any 3rd party software integrations.
We are a passionate team who innovate relentlessly and are very proud to do it together with our customers.
Explore Tegsoft Contact Center Products for Providing Excellent Customer Experience!
All our plans have these features by default for free!
have include these features.