Some of Our
Global
References

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CUSTOMER EXPERIENCE

Obtain the best contact with customers and prospects

Today’s fast-changing and digitalized world, Customer Loyalty is not based on price or product anymore! It’s the experience that makes the difference for your customers.

This is where we are very different from our competitors.

REPORTING & ANALYTICS

“Data will talk if you’re willing to listen to it.”

– Jim Bergeson –

It’s possible to reach in-depth information about your Contact Center with Tegsoft’s detailed reporting and analysis tools. Get down to work to improve the efficiency and performance of your Contact Center!
With Contact Center report analysis results;
– Find out the problems
– Reduce costs
– Improve your service quality
– Measure your Agent’s performance and increase their motivation

CONTACT CENTER MANAGEMENT

“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.”

-Antoiné de Saint-Exupery –

Tegsoft gives you the best contact center experience with its all-in-one solution. We follow the trends in the communication world. We are caring to keeping you one step ahead by keeping up with the innovations in the developing and changing environment. Your happiness is our priority!

EVERYTHING IS ON CLOUD

Secure your business with Tegsoft Cloud

Only a true enterprise cloud can handle the high volumes of call traffic in the contact centers. Moreover, It’s not just enabling flexible workforce. Tremendous integration capabilities open new ways to meet customer satisfaction goals.

That’s the main reason behind that we built our Cloud services on IBM Cloud.

Integrations

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Testimonials

Thanks to Tegsoft’s fast and efficient reporting power, we can perform accurate planning and needs analysis. This saves time to us and increases call center efficiency.
Çiğdem Işık Yeşiltepe – Tam Faktoring
Tegsoft’s interface gives us great ease of use. We can record everything in our call center. We can access the data we want at any time. What could be more beautiful than this.
Kerem Erkmen – Lufian
With Tegsoft’s user-friendly screen, we can manage the entire infrastructure from a single panel. The ease of use it provides is a major factor in choosing Tegsoft.
Alev Yalçın – Bilge Adam
Thanks to Tegsoft’s powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
Volkan Atbaş – Vektör Teknoloji
With Tegsoft’s interface, we can access all transactions on a single screen. At the same time, while listening to the voice record of our agents, we can follow their status and position.
Serkan Özden – Atos
We can easily access backward voice recordings. It is easier to work follow up on our call center, and we provide more regular service.
Serkan Ardal – Pilsan Plastik

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Tegsoft Telescope App

Tegsoft Telescope is an easy-to-use mobile app designed for real-time call monitoring for Tegsoft Contact Center users. Tegsoft Telescope enables to track the current status of the Contact Center without any time and place limitation. It is intended to monitor call traffic for each installed contact center systems.