Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these creates satisfaction for the customer, they feel special, and this provides us with repeat customers.
Ozan AKGÜL -Sales and Customer Supervisor, TOURISTICA Tourism Company
You can use the integrated CRM features of Tegsoft or you can integrate your own CRM. You can access the complete history of your customer communication.
Tegsoft CRM facilitates the management of the process of recording and reporting the issues related to the shipment as an activity in the Transportation, and Logistics industry.
Create custom activities for your customer: take note of the things your customer loves, arrange next year’s special offers and call them, make special offers for their vacation, and as a result the customer loyalty will increase when the business know their customers.
Conduct surveys of all kinds to gain a wealth of information on your customers. Ask the NPS (Net Promoter Score) question in your surveys.
We adopted NPS (which measures the willingness of customers to recommend a company’s products or services to others) as compared to other KPIs as it better
tracks on-going relationships as compared to single interactions.
For this reason, we also provide a free CRM (should you not have your own) to keep track of your customers and free tools to measure NPS.
Get your recommendation rating directly from your customer!
The Tourism, Transportation and Logistics industries give you the opportunity to interact with customers from different cultures. You need to understand your customers first to have an efficient communication with them.
It is possible to speak the same language as your customers with our support in 25 languages! Give them customized IVR in their own language.
Don’t be outdated, keep up with the globalized age!
include these features.
It is better to see something once than to hear about it a thousand times.
We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.