Provide the best customer experience


You know better than we do that Tourism, Transportation, and Logistics companies face a daunting task when it comes to customer satisfaction.



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Best communication platform
to make you happy

Tegsoft is a well designed all-in-one communication platform to provide best experience



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Some of our
Industry
References

Nowadays, people prefer the fastest communication options when they have an issue or to be informed. As traveling is planned for a specific time, people want to get quicker support in case of an issue or time change. Transportation and Logistics have a deadline as well.

For your customers, it is important that you are there whenever customers try to reach you. Supply fast feedback and gain happy customers with your service.

 

With Tegsoft, you can provide service to your customers with just one click.

Customer Review

Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these creates satisfaction for the customer, they feel special, and this provides us with repeat customers.

 

Ozan AKGÜL -Sales and Customer Supervisor, TOURISTICA Tourism Company

Integrate your CRM!

You can use the integrated CRM features of Tegsoft or you can integrate your own CRM. You can access the complete history of your customer communication.

Tegsoft CRM facilitates the management of the process of recording and reporting the issues related to the shipment as an activity in the Transportation, and Logistics industry.

 

Get to know your customer!

Create custom activities for your customer: take note of the things your customer loves, arrange next year’s special offers and call them, make special offers for their vacation, and as a result the customer loyalty will increase when the business know their customers.

Assess customer feedbacks

Conduct surveys of all kinds to gain a wealth of information on your customers. Ask the NPS (Net Promoter Score) question in your surveys.

 

We adopted NPS (which measures the willingness of customers to recommend a company’s products or services to others) as compared to other KPIs as it better
tracks on-going relationships as compared to single interactions.

For this reason, we also provide a free CRM (should you not have your own) to keep track of your customers and free tools to measure NPS.

 

Get your recommendation rating directly from your customer!

Speak the same language with your customers!

The Tourism, Transportation and Logistics industries give you the opportunity to interact with customers from different cultures. You need to understand your customers first to have an efficient communication with them.

 

It is possible to speak the same language as your customers with our support in 25 languages! Give them customized IVR in their own language.

 

Don’t be outdated, keep up with the globalized age!

Recommended plans for Tourism & Travel industries

If you want to learn more about our Agent license plans, please visit our Product web pages

Inbound Agent Plan

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Blended Agent Plan

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Choose your plan

All Our Plans

include these features.

  • TegsoftCRM Features
  • Ready Made Integrations & APIs
  • Voice Recording, Reporting & Analysis
  • Voice Mail Features
  • Advanced Reporting & IVR Features
  • Online Education & Online Support Materials

Inbound Agent

Customer Services Teams

  • Agent and Queue Management
  • Agent Screen and Dashboard
  • Embedded Webphone
  • Advanced Agent & Queue Reports
$

Agent
Month

Outbound Agent

Tele-Sales Teams

  • Preview Dialer
  • Progressive Dialer
  • Predictive Dialer
  • Agent Screen and Dashboard
  • Embedded Webphone
  • Advanced Campaign Reports
$

Agent
Month

Blended Agent

Customer Services & Tele-Sales Teams

  • Agent and Queue Management
  • Preview, Progressive and Predictive Dialers
  • Agent Screen and Dashboard
  • Embedded Webphone
  • Advanced Reporting
$

UCClient
Month

Omnichannel Agent

All Channels

  • Blended Agent all features
  • Text Messaging & Social Media
  • Whatsapp Integration
  • Agent Screen and Dashboard
  • Embedded Webphone
  • Advanced Reporting
$

UCClient
Month

It is better to see something once than to hear about it a thousand times.

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We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.