REPORTING AND ANALYTICS

“Data will talk if you’re willing to listen to it.”

– Jim Bergeson –

It’s possible to reach in-depth information about your Contact Center with Tegsoft’s detailed reporting and analysis tools.

 

With Contact Center reports;

  • Find out the problems
  • Reduce costs
  • Improve your service quality
  • Measure your Agents’ performance and increase their motivation

Tegsoft’s instant and historical reports help you to manage your Contact Center and to measure and improve the productivity.

Voice Recording and Analytics

 

Voice recording analytics will enable the managers to resolve customer complaints quickly and in a timely manner.

Report hourly and daily distribution information and graphs of calls with Call Detail Reports (CDR).

Report the analysis of the voice recordings in detail. Listen voice recordings instantly or download it. Analyze the call by graphically monitoring your voice recordings. If you want, generate reports in HTML and view them as Web-based or archive them as Excel or PDF documents.

Reports to analyze CONTACT CENTER performance

 

The interaction between the agent and the customer is very important. The agent must be respectful and solution-oriented. Access information about Agent’s instant call performance with the Agent reports.

With Campaign Results reports, report the results of campaign calls on both call detail basis and campaign results basis.

Get detailed activity reports with Contact Activities reports in Tegsoft CRM module. View these reports by person or activity breakdown.

You can also easily access reports for E-Mail, SMS, andWebChat channels

It is better to see something once than to hear about it a thousand times.

Get your demo today

We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.