Real estate is a sector that meets essential need.
Undoubtedly, housing is one of our basic needs. At the end of the day, people want to return to their homes, where they feel most comfortable and can move freely.
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REAL ESTATE IS IN DIRECT CONTACT SECTOR WITH THE CUSTOMER. THE QUALITY OF CUSTOMER SERVICE IN THIS MARKET IS THE MOST ESSENTIAL FEATURE THAT SETS YOU APART FROM YOUR COMPETITORS. SO HOW CAN YOU ACHIEVE THIS?
Make it accessible.
Some of your clients may not have the opportunity to search the project in detail due to a busy schedule, or they may want to be informed by you directly. At this point, you should provide them with a direct and easy way of communication channel. In particular, real estate customers demand special attention. The process of buying a property may cover a certain period of time. In this case, it is crucial that you be there whenever they need you.
Each call means a potential customer for you. Let your customers reach you from every channel!
Make Them Trust You!
In the real estate sector, customers make a significant amount of investments. Making that amount of investments primarily requires working with a trustworthy company.
With the excellent customer experience that you provide, make your customers trust you and feel comfortable. Show that you understand their problems and that you are there to provide solutions.
Keep them informed of your new campaigns!
Your company may have multiple locations and different offerings. After your project is finished, run campaign calls to announce your new housing projects.
Deliver customized experience!
Create an activity entry during the call to your customer and save information such as the apartment type, location information. At the next call, transfer them to the last agent interviewed in the queue. Use the information you processed and create quick solutions to suit your customer’s needs!
Assign your previous customers who have bought from you to the VIP queue and your potential customers to a different queue. If you wish, do the same for your pre-sale and after-sale customers. Boost your sales with queue-based prioritization!
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