In today’s communication world, in every sector of business, Inbound Contact Center has a leading role in Customer Relations Management.
Inbound Contact Centers are windows opening to the outside world for companies, and they play a significant role in providing Customer Satisfaction and Customer Loyalty. Therefore, the service quality of Inbound Contact Center is at least as important as the quality of the product or service that companies offer.
We offer the following features with the Inbound Contact Center Agent Package, to help companies to provide excellent contact center experience to their customers:
Inbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.
TegsoftCRM allows customers to perform the following operations :
Besides the features that we provide with the Inbound Contact Center Agent package, we also offer;
with the Tegsoft Communication Platform infrastructure
Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these creates satisfaction for the customer, they feel special, and this provides us with repeat customers.
Ozan AKGÜL -Sales and Customer Supervisor, TOURISTICA Tourism Company
We provide E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.
We provide enhancing Customers’ knowledge with example situation videos and prepared lecturings, and provide an opportunity for testing their learning with the help of trial simulations.
Learning Portal is enriched with detailed lecturing-supported materials to complicate learning. In addition to this, it enables users to use e-learning again during the whole period of system usage.
Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support through e-mail, for product-oriented technical support needs. If you want to get remote or on-site support, we are happy to serve you via our certified Business Partners.
We’d love to have you here :)