Blended Contact Center has an important role both as Customer Services and as a Marketing Channel.
Contact Centers are competent in, customer relationship management, supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.
Automated call campaigns can be conducted through Agents (Attended) or IVR (unattended).
Depending on the nature of the campaign, three different calling methods can be used for the Outbound Contact Center to work with maximum effectiveness:
We offer the following features with the Blended Contact Center Agent Package, to help companies to provide excellent call center experience to their customers:
Blended Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.
TegsoftCRM allows customers to perform the following operations :
Besides the features that we provide with the Blended Contact Center Agent package, we also offer;
with the Tegsoft Communication Platform infrastructure
We provide E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.
We provide enhancing Customers’ knowledge with example situation videos and prepared lecturings, and provide an opportunity for testing their learning with the help of trial simulations.
Learning Portal is enriched with detailed lecturing-supported materials to complicate learning. In addition to this, it enables users to use e-learning again during the whole period of system usage.
Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support through e-mail, for product-oriented technical support needs. If you want to get remote or on-site support, we are happy to serve you via our certified Business Partners.
We’d love to have you here :)