Product Family

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Inbound Contact Center

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Embedded CRM

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Voice Recording & Analytics

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Advanced Reporting

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Agent & Queue Management

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Embedded Webphone

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Integrations

In today’s communication world, in every business, Inbound Contact Center has a leading role in Customer Relations Management. Customers prefer to get service through Contact Centers to get information about a product or a service they want to purchase, to make a purchase, to indicate a complaint or a demand for the service/product they have purchased.

Companies expect from Contact Center Management to;

  • execute call processes in one screen in the fastest way,
  • operate every information of customer’s during the call, by integrating other software that they use for the institution,
  • be able to follow and analyze the call traffic, transiently.

Tegsoft Inbound Agent Package helps you to provide excellent Customer Experience.

Outbound Contact Center

Outbound Contact Center is an important marketing channel that companies use to reach their customers and their target customers. Contact Centers are competent in, supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Companies prefer to use automated call campaigns to,

  • provide information about new products and services,
  • conduct Customer Satisfaction surveys for collecting feedbacks,
  • run personalized call campaigns for the group of customers,
  • manage customer information, remind debts.

Tegsoft Outbound Agent Package helps you to maximize the effectiveness of your Tele-Sales and Tele-Marketing campaigns.

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Preview Dialer

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Progressive Dialer

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Predictive Dialer

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Embedded CRM

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Voice Recording & Analytics

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Embedded Webphone

Blended Contact Center

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Embedded CRM

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Voice Recording & Analytics

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Advanced Reporting

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Agent & Queue Management

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Campaign Management

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Embedded Webphone

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Integrations

Blended Contact Center has an important role both as Customer Services and as a Marketing Channel. Contact Centers are competent in, customer relationship management, supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Customers prefer to get service through Contact Centers in order to;

  • get information about a product or a service they want to purchase,
  • to make a purchase,
  • to indicate a complaint or a demand for the service/product they have purchased.

Companies prefer to use automated call campaigns to,

  • provide information about new products and/or services,
  • conduct Customer Satisfaction surveys for collecting feedbacks,
  • run personalized call campaigns for the group of customers,
  • manage customer information, remind debts.

Tegsoft Blended Agent Package helps you to provide excellent Customer Experience.

 

Multichannel Contact Center

With the Multichannel Contact Center, companies are not only able to provide customers with voice channels; they can also communicate via SMS, Email, Webchat, and Social Media channels.

Changes in customer habits are urging contact centers to go beyond service with voice communication only.

  • Instead of calling the Contact Center for a service they want to receive, customers prefer to forward a request via tweet.
  • Or, they want to get an immediate answer to their question about a product they’re reviewing on the company’s website, via Webchat Agent.
  • They can start a conversation through Webchat session and prefer to continue over voice call where they left off.
  • No matter what communication channel, they expect to receive information about their previous requests in the communication they perform with the Contact Center.

Tegsoft Multichannel Agent Package helps you to provide omnichannel Customer Experience.

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Outbound Voice Dialers

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Inbound Voice Channel

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SMS Channel

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Email Channel

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Webchat Channel

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Facebook Channel

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Twitter Channel