Outbound Contact Center
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Explore Tegsoft Outbound Contact Center, for maximizing the
effectiveness of Tele-Sales and Tele-Marketing Campaigns.

Outbound Contact Center Services

Outbound Contact Center is an important marketing channel that companies use to reach their customers and their target customers.

 

Contact Centers are competent in, supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Companies prefer to use automated call campaigns to;

provide information about new products and services,

conduct Customer Satisfaction surveys for collecting feedbacks,

run personalized call campaigns for the group of customers,

manage customer information, remind debts.

Expectations from Outbound Contact Center for Automated Call Campaigns

Automated call campaigns can be conducted through Agents (Attended) or IVR (unattended).

 

Depending on the nature of the campaign, three different calling methods can be used for the Outbound Contact Center to work with maximum effectiveness: MORE 

Features that companies expecting for Campaign Management are;

uploading campaign data easily,

popping-up all necessary customer data on Agent desktop during the call,

creating campaign result categories and reporting result codes,

managing campaigns and agent assignment easily,

real-time campaign call monitoring.

Outbound Contact Center Agent Package Features

We offer the following features with the Outbound Contact Center Agent Package, to help companies to provide excellent call center experience to their customers:

 

Easy accessibility with the Web-based Contact Center interface

Location-free working flexibility.

Call Management in one screen with integrated Webphone

Alarm mails to ease management

Agent activity management and reporting

Uploading data from an Excel file or dynamically through a Web-Service

Running automated call campaigns via Agents or IVR MORE

Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features

Outbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.

 

TegsoftCRM allows customers to perform the following operations :

 

Integrated and configurated CRM

Opportunity to increase customer satisfaction with the caller identification feature

Managing the Projects or the Customers by grouping customers

Customer-based, specialized call campaigns

Access to call history of the customer

Creating specified activities for the Customer

Customer Review

In the animal life branch, you must intervene as soon as possible, and the damage report is mutually confirmed by the expert immediately. We were managing this operation manually by two Representatives. This manual routing was causing delays in detecting damage.

Sultan ÖZBAYRAK

Group Director, Information Systems and Digital Solutions, TARSİM Agricultural Insurance Pool

Services

Education

We provide E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.

Support

Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support through e-mail, for product-oriented technical support needs. If you want to get remote or on-site support, we are happy to serve you via our certified Business Partners.

It is better to see something once than to hear about it a thousand times.

Get your demo today

We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.