Outbound Contact Center
Explore Tegsoft Outbound Contact Center, for maximizing the
effectiveness of Tele-Sales and Tele-Marketing Campaigns.
Outbound Contact Center Services
Outbound Contact Center is an important marketing channel that companies use to reach their customers and their target customers.
Contact Centers are competent in, supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.
Companies prefer to use automated call campaigns to;
provide information about new products and services,
conduct Customer Satisfaction surveys for collecting feedbacks,
run personalized call campaigns for the group of customers,
manage customer information, remind debts.
Expectations from Outbound Contact Center for Automated Call Campaigns
Automated call campaigns can be conducted through Agents (Attended) or IVR (unattended).
Depending on the nature of the campaign, three different calling methods can be used for the Outbound Contact Center to work with maximum effectiveness: MORE
Features that companies expecting for Campaign Management are;
uploading campaign data easily,
popping-up all necessary customer data on Agent desktop during the call,
creating campaign result categories and reporting result codes,
managing campaigns and agent assignment easily,
real-time campaign call monitoring.
Outbound Contact Center Agent Package Features
We offer the following features with the Outbound Contact Center Agent Package, to help companies to provide excellent call center experience to their customers:
Easy accessibility with the Web-based Contact Center interface
Location-free working flexibility.
Call Management in one screen with integrated Webphone
Alarm mails to ease management
Agent activity management and reporting
Uploading data from an Excel file or dynamically through a Web-Service
Running automated call campaigns via Agents or IVR MORE
Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features
Outbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.
TegsoftCRM allows customers to perform the following operations :
Integrated and configurated CRM
Opportunity to increase customer satisfaction with the caller identification feature
Managing the Projects or the Customers by grouping customers
Customer-based, specialized call campaigns
Access to call history of the customer
Creating specified activities for the Customer