Inbound Contact Center
Explore Tegsoft Inbound Contact Center, for providing excellent Customer Experience.
Inbound Contact Center Services
In today’s communication world, in every sector of business, Inbound Contact Center has a leading role in Customer Relations Management.
Customers prefer to get service through Contact Centers to;
get information about a product or a service they want to purchase,
make a purchase,
indicate a complaint or a demand for the service/product they have purchased.
Expectations from Inbound Contact Center for Customer Satisfaction and Customer Loyalty
Inbound Contact Centers are windows opening to the outside world for companies, and they play a significant role in providing Customer Satisfaction and Customer Loyalty. Therefore, the service quality of Inbound Contact Center is at least as important as the quality of the product or service that companies offer. MORE
Inbound Contact Center Agent Package Features
We offer the following features with the Inbound Contact Center Agent Package, to help companies to provide excellent contact center experience to their customers:
Easy accessibility with the Web-based Call Center interface
Location-free working flexibility.
Call Management in one screen with integrated Webphone
Alarm mails to ease management
Agent activity management and reporting
Managing manual outbound calls
Monitoring call process, reporting and elaborating waiting calls
Using software in one screen with the help of extended integration features
Controlling call traffic by using Status Bar, instantly
Voice Recordings and Voice Analysis
IVR Features
Including basic PBX Features and 500 IP Phone Subscriber license
Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features
Inbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.
TegsoftCRM allows customers to perform the following operations :
Integrated and configurated CRM
Opportunity to increase customer satisfaction with the caller identification feature
Managing the Projects or the Customers by grouping customers
Customer-based, specialized greeting and queue management (VIP Customer Feature)
Access to call history of the customer
Creating specified activities for the Customer
Defining and conducting surveys
Besides the features that we provide with the Inbound Contact Center Agent package, we also offer;
Customer Review
Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these creates satisfaction for the customer, they feel special, and this provides us with repeat customers.
Esra GÖKTEPE
Customer Services Manager, SAMGAZ Doğal Gaz Dağıtım A.Ş.
Services
Education
We provide E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.
Support
Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support through e-mail, for product-oriented technical support needs. If you want to get remote or on-site support, we are happy to serve you via our certified Business Partners.
