Inbound Contact Center
product-outbound-header

Explore Tegsoft Inbound Contact Center, for providing excellent Customer Experience.

Inbound Contact Center Services

In today’s communication world, in every sector of business, Inbound Contact Center has a leading role in Customer Relations Management.

Customers prefer to get service through Contact Centers to;

get information about a product or a service they want to purchase,

make a purchase,

indicate a complaint or a demand for the service/product they have purchased.

Expectations from Inbound Contact Center for Customer Satisfaction and Customer Loyalty

Inbound Contact Centers are windows opening to the outside world for companies, and they play a significant role in providing Customer Satisfaction and Customer Loyalty. Therefore, the service quality of Inbound Contact Center is at least as important as the quality of the product or service that companies offer. MORE

Inbound Contact Center Agent Package Features

We offer the following features with the Inbound Contact Center Agent Package, to help companies to provide excellent contact center experience to their customers:

Easy accessibility with the Web-based Call Center interface

Location-free working flexibility.

Call Management in one screen with integrated Webphone

Alarm mails to ease management

Agent activity management and reporting

Managing manual outbound calls

Monitoring call process, reporting and elaborating waiting calls

Using software in one screen with the help of extended integration features

Controlling call traffic by using Status Bar, instantly

Voice Recordings and Voice Analysis

IVR Features

Including basic PBX Features and 500 IP Phone Subscriber license

Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features

Inbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.

 

TegsoftCRM allows customers to perform the following operations :

 

Integrated and configurated CRM

Opportunity to increase customer satisfaction with the caller identification feature

Managing the Projects or the Customers by grouping customers

Customer-based, specialized greeting and queue management (VIP Customer Feature)

Access to call history of the customer

Creating specified activities for the Customer

Defining and conducting surveys

Besides the features that we provide with the Inbound Contact Center Agent package, we also offer;

Customer Review

Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these creates satisfaction for the customer, they feel special, and this provides us with repeat customers.

Esra GÖKTEPE

Customer Services Manager, SAMGAZ Doğal Gaz Dağıtım A.Ş.

Services

Education

We provide E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.

Support

Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support through e-mail, for product-oriented technical support needs. If you want to get remote or on-site support, we are happy to serve you via our certified Business Partners.

It is better to see something once than to hear about it a thousand times.

Get your demo today

We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.