CONTACT CENTER MANAGEMENT

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.

– Antoiné de Saint-Exupery –

Growing your business with modern contact center services is now easier than ever. Lighten the workforce by managing all your contact center operations from a single screen.

Tegsoft gives you the best contact center experience with its all-in-one solutions. We are caring to keeping you one step ahead by keeping up with the innovations in the developing and changing industry.

Our priority is to provide the most efficient service to meet your needs. Let us show you the personalized features we provide for you!

 

With User-friendly screens, live a user experience as easy to process any web page.

 

Your agents can manage incoming/outgoing phone, email, SMS, Web-Chat, WhatsApp calls on a single screen.

 

With Tegsoft CRM, on a single screen, you can record customer information in detail, you can access all information including Customers past activity information and take additional notes.

You can also initiate automatic calls with the IVR Module. With SMS, you can send SMS to the people registered in the system with just one click.

 

With Request and Complaint Management; e-mail, web sites, Facebook, Twitter, on social media channels, customer demands, and complaints about your organization can scan and catch.

 

Customers or end users can pay for the product and service they have received, via virtual post thanks to Vpos feature.

 

With the TTS,  you can convert the text into audio for the services you provide through IVR.

It is better to see something once than to hear about it a thousand times.

Get your demo today

We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.