CUSTOMER EXPERIENCE

Obtain the best contact with customers and prospects

Today’s fast changing and digitalized world, Customer Loyalty is not based on price or product anymore! It’s the experience that makes the difference for your customers. This is where we are very different from our competitors.

We believe that; a properly designed Contact Center software is the key for a functioning accurately Contact Center. A properly functioning Contact Center is an important source of income for the organization and also a symbol for reputation.

We want to make sure every interaction with your customers leads to increased sales!

In today’s digital world, the investments made in acquiring a customer (e.g., through digital marketing) can be easily wiped out at the first customer interaction. Also failing, to measure, understand, or act on CX can easily lead to strategic disadvantage.

 

According to the WALKER’s Customer 2020 report; “By the year 2020, customer experience will overtake price and product as the key brand differentiator.”

 

We adopted NPS (which measures the willingness of customers to recommend a company’s products or services to others) as compared to other KPIs as it better tracks on-going relationships as compared to single interactions.

 

For this reason, we also provide a free CRM (should you not have your own) to keep track of your customers and free tools to measure NPS.

To provide unique customer experience,
we offer you a rich-set of features such as;

A dynamic IVR which changes based on the customer profile.

 

Prioritizing the last agent the customer interacted with (or avoiding it)

 

Providing customer profiling (e.g., estimated salary range, social media history, etc.) or even customer propensity to buy (scoring) real-time so you can change your actions accordingly.

 

Prioritizing the agent who best fits the customer profile.

It is better to see something once than to hear about it a thousand times.

Get your demo today

We enjoy presenting the Tegsoft platform and offering the best plan for you. We can provide a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.