Blended Contact Center

Explore Tegsoft Blended Contact Center,
for providing excellent Customer Experience.

Blended Contact Center Services

Blended Contact Center has an important role both as Customer Services and as a Marketing Channel.


Contact Centers are competent in, customer relationship management, supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Customers prefer to get service through Contact Centers in order to;

get information about a product or a service they want to purchase,

to make a purchase,

to indicate a complaint or a demand for the service/product they have purchased.

Companies prefer to use automated call campaigns to,

provide information about new products and/or services,

conduct Customer Satisfaction surveys for collecting feedbacks,

run personalized call campaigns for the group of customers,

manage customer information, remind debts.

Expectations from Blended Contact Center for Customer Services

When customers call the Contact Center, they expect to get the information about their demands or complaints as soon as possible.


They want complete their operation as fast as possible by self-service, without talking to an Agent.

Companies expect from Contact Center Management to;

execute call processes in one screen in the fastest way,

operate every information of customer’s during the call, by integrating other software that they use for the institution,

be able to follow and analyze the call traffic, transiently.

Expectations from Blended Contact Center for Automated Call Campaigns

Automated call campaigns can be conducted through Agents (Attended) or IVR (unattended).


Depending on the nature of the campaign, three different calling methods can be used for the Outbound Contact Center to work with maximum effectiveness:


Preview Dialer: In this method, contact data is selected automatically from the campaign data that is uploaded and shown on Agent screen. An outbound call is initiated manually by Agent. MORE

Blended Contact Center Agent Features

We offer the following features with the Blended Contact Center Agent Package, to help companies to provide excellent call center experience to their customers:


Easy accessibility with the Web-based Contact Center interface

Location-free working flexibility.

Call Management in one screen with integrated Webphone

Alarm mails to ease management

Agent activity management and reporting

Managing manual outbound calls

Uploading data from an Excel file or dynamically through a Web-Service MORE

Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features

Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features


Blended Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software as well as embedded CRM application.


TegsoftCRM allows customers to perform the following operations :


Integrated and configurated CRM

Opportunity to increase customer satisfaction with the caller identification feature

Managing the Projects or the Customers by grouping customers

Customer Review

Today, using technology is very important for companies, we need to take the advantages of it. Tegsoft is a quite supportive program in this regard. Tegsoft has a wide range of web services that help to integrate all the software we use. At this point, we can quickly reach out to our customers from anywhere in Turkey, who provide us with information through social media accounts, our website or different channels.

Hüseyin YERÇOK

Active Marketing & Contact Center Manager, FUZULEV



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