About Tegsoft

The one-way “call” phenomenon that started with “Hello” in this very rapidly changing and developing market turned into a multi-channel, very capacious structure today.

We believe that; a properly designed Contact Center software is the key for a functioning accurately Contact Center. A properly functioning Contact Center is an important source of income for the organization and also a symbol for reputation.

Tegsoft was established in 2008 as a Telecommunication Software Development Company which focuses on developing IP PBX and Contact Center products.

The need goes far beyond just managing the incoming call or providing services through outbound calls. Contact Centers today are multi-channel communications points that deliver increasing sales performance, where web-based search and chat applications are managed using SMS-text, fax, email and social media channels. The important thing here is that the system can be managed as a customer-focused, time-and-space independent and solution-oriented contact point. Unlike many international Call Center developer companies, Tegsoft has been providing web-based solutions in a modular structure from the very first beginning of development process.

In 2015, CIO Review Magazine searched for Call Center technology solution provider technology companies in a vast territory covering Europe, America and the Middle East. We are very proud to share that, Tegsoft was elected as one of the 20 Most Promising Contact Center Providers among over 500 companies with its innovative technologies and unrivaled customer experience.

Today, as Tegsoft, we are a leader in Web Based Call Center Software Provider with a local market share of 60%. We have been working for 9 years only and only focusing on R&D. We are raising our overseas market targets each year and exporting “software” by the help of 25-language support and strong strategic partnerships.

Why Tegsoft?

To become a point of contact which is:
Customer focused
Working independently from time and space
Providing solutions based on productivity

Our expertise:
Focusing R&D to develop innovative solutions according to the new trends in Contact Centers

Our Power: Technological Infrastructure
The infrastructure of Tegsoft products is prepared by choosing the most updated technologies and products. With the goal of providing high quality, hardware-independent structure; Tegsoft uses IBM DB2 as database, CentOS as Operating System and Enterprise Java as software development platform in its products.

Our Purpose: To make the right investment and ensure business continuity
Tegsoft delivers its products through trained and experienced authorized business partners. They are regularly trained in order to provide quality service with the aim of high customer satisfaction during the sales and after-sales service period.

Our difference: Extensive network and sectoral expertise
Integration with national and international brands Tegsoft has an extensive sales and support network with Authorized Business Partners and over Authorized Sales Partners,
15+ Sectors
450+ Customers
10.000+ Agents
25.000+ IP PBX Extensions
In a day, Manages over 1.000.000 call traffic
As Tegsoft Call Center product TegsoftCC works with TegsoftPBX infrastructure, it can work integrated with Avaya, Nortel, Cisco, Siemens, LG-Ericsson, and Microsoft Skype for Business PBXs.

We’d like to tell the history of Tegsoft

2008
TEGSOFT Established

Tegsoft TOBE
Framework Development

2010
Enterprise Product Released

TegsotPBX IP PBX
TegsoftCC Contact Center

2012
First Export

Azerbajian Azarsu
Contact Center

2014
Appliance SMB Released

Appliance IP PBX System
Production for SMBs

2015
Appliance Carrier Products Released

IBM Power8 Server Architecture
1M Extention/Server
1K Agent/Server

Most Promising
Contact Center Technology
Solution Provider

Elected as one of 20 Most
Promising Contact Center
Solution Provider among 500+
Companies in Global

2016
TegsoftSIP

Tegsoft Native SIP Server
Infrastructure

2017
Tegsoft Cloud Contact Center

Tegsoft CCaaS on IBM
Cloud Infrastructure

Global Offices Established
Dubai, UAE
Delaware, USA

See what we have

Customers

Agent

Extentions

Business Partners

Meet the Tegsoft Team

Tuba Gürsoy

Co-Founder & Business Development Manager

Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support

Eray Gürsoy

Co-Founder

I am here to make sure, people get the most out of Tegsoft Solutions and happy with the result.

Levent SAĞIROĞLU

General Manager of Tegsoft Academy

Tegsoft Knowledge Base has the technical support materials, oriented to different needs. Besides, we give free support

Ceyhun Güler

Executive Vice President

We help you catch up and keep up to create continued success with your audience and customers from anywhere, any channel and anytime.

Aşkın Cömert ÖZEN

UI/UX Designer

Tegsoft says, “It is not just a call for us” and I say, “ It is not just a design for me”. I design a whole life experience for you.

Ayşegül TOPAL

Senior Software Engineer

Calm down and just let me know. I'm here for your sentences ending with a question mark.

Banu TIRAN

Education Coordinator

I'm here to help you use the product effectively and correctly.

Batuhan ÖZOĞUZ

Software Support Engineer

I'm the guy who carry the tool bag to solve any issue.

Güleser KÖSE

Executive Assistant

I am here to hear your demand whatever they may be.

Merve TÜRKMEN

Channel Manager

I am here to provide the best quality service through our experienced business partners, wherever and whenever.

Tuncer TUNÇER

Senior Software Engineer

In Tegsoft, I always focus on customer happiness and develop dependable, flexible and scalable software that can easily be integrated with other parties.

Ali KUMRU

Software Engineer

For providing best functionality and fastest solutions I am developing intelligent softwares.