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Outbound Contact Center

TegsoftCC Outbound Contact Center

TegsoftCC Outbound Contact Center provides two modules for outbound calls; Progressive Dialer Module and IVR Outbound Dialer Module. By using these two modules;

• TegsoftCC starts automatic outbound calls using progressive dialing methodology. Phone numbers can be uploaded to the system from an Excel file, a web-service or an existing campaign. TegsoftCC eliminates the wrong phone numbers or unreachable ones. With this usage, you can minimize call costs and optimize the use of Agent’s time.

• You can easily get feedbacks from your customers by creating and conducting surveys via Agents or IVR.

• You can provide information periodically about your new products or services to the customers. Right after these calls, customers who will be interested about your offers can directly reach to your Contact Center for getting more detail.

• You can create campaigns for abandon calls by TegsoftCC. When an agent is ready to take a new call, TegsoftCC starts the campaign and reaches the customer. Abandon calls campaigns can be used as a tool for increasing customer satisfaction.

 

Progressive Dialer Module

TegsoftCC Progressive Dialer Module helps you create campaigns for conducting surveys, providing information about new services or products. By this module, specified group of customer information (phone numbers, campaign-based additional information etc.) can be uploaded to a campaign from an Excel file, a web-service or an existing campaign.

Campaigns are created from an easy-to-use web-based module called Campaign Manager. This screen helps to define all campaign settings like start-end date and time, time conditions, campaign type (Agent Campaign, Abandon Agent Campaign), assigned Agents, campaign contacts.

Campaign calls are dialed automatically by the module. When the module calls a contact, all the information uploaded about the campaign will be displayed on Agent screen automatically. As soon as the call is answered, customer-agent interaction will start.


Campaign Manager – Campaign Details Tab

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Campaign Manager – Contact Management Tab

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 IVR Outbound Dialer Module

TegsoftCC IVR Outbound Dialer Module helps you create IVR campaigns for conducting surveys, providing information about new services or products without Agent interaction.

By this module, campaign-based announcements can be played, different IVR scenarios and announcements can be processed according to the keys, surveys can be conducted and scoring can be done. IVR Campaigns are defined like Agent Campaigns by using Campaign Manager Module.