Service Level is now reported dynamically in TegsoftCC! As you can define a static Service Level time in TegsoftCC product, you can also choose Service Level time in reporting dinamically and have dif [...]
With TegsoftCC Outbound Dialer module, it's possible to make over 10,000 calls/day with higher performance and lower source usage. By this module, agent usage times and system call amounts are now ove [...]
Tegsoft's Contact Center product, TegsoftCC version 1.0 has been released with TegsoftPBX integration. There are many features that make difference like Free-seating, web-based CTI, blended agent desk [...]